FAQ

Please scroll down for Android help. If you need to get in contact with us, please make sure you include your operating system version, and the version of the app (found at the top of the settings screen). Screenshots would also be useful!

iOS TROUBLESHOOTING

If you’ve already bought the app, then you can download it again and you won’t be charged. Just make sure you’re logged in to the App Store or Google Play Store with the same account that you originally bought it with. Unfortunately this does not apply when users are changing their phone from iOS to Android or vice versa as My Talking Pet does not support cross-platform accounts.

To manage your subscriptions, simply use the “Manage Subscriptions” option in the settings screen of My Talking Pet (tap the cog icon in the top left).

Or use this link:
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions

Or you can just navigate to your account settings on the app store (tap your picture in the top right of the app store, then your name at the top of the menu), then choose subscriptions.

Please note that we have no control over billing or payments, for these kind of issues, please get in touch with Apple support: https://getsupport.apple.com

Record something with the record button then press stop. Now press Share/Save.

  • After the sharing options pop up, if you want to save, choose “Save Video”. This will save it to your Camera Roll. You can find these videos by quitting the app and going to the photos app.
  • If you want to share to someone else, choose one of the sharing options. If you don’t see the one you want, you may need to install the relevant app, for example Facebook or Twitter.
  • If you are presented with a subscription screen, you have hit the 5 share limit on the app and need to subscribe to continue using it.

Typically if there is no sound, it is either a permissions problem or your volume is turned down too low.

  • Try checking the permission to use the microphone. Leave the app and go to Settings -> Privacy -> Microphone -> My Talking Pet. Make sure the switch is turned on, then relaunch My Talking Pet and try again.
  • If you can’t switch the microphone on there, check in Settings -> General -> Restrictions. The microphone can sometimes be disabled there as well.
  • On the accessibility settings (Settings -> General -> Accessibility), is phone noise cancellation turned off? Try turning it on – it seems that the phone noise cancellation can cause problems.
  • Try turning the volume up (and making sure the mute switch is off) *while* your pet is talking. Sometimes the phone gets confused about whether you’re setting the volume for the app or the ringtone.
  • If you still have the problem, simply delete the My Talking Pet app (touch and hold on the icon until it wiggles, then press the cross), then re-install it again from the app store. It won’t cost anything to download again if you already bought it.
  • Then when you first press the record button with the fresh install, make sure you press the “allow” button when it asks if it can use the microphone, and everything should work fine.

Typically if there are issues with video recording or playback, it is generally a permissions problem.

  • Try checking the permission to use the camera. Leave the app and go to Settings -> Privacy -> Camera -> My Talking Pet. Make sure the switch is turned on, then relaunch My Talking Pet and try again.
  • Try checking the permission to use the microphone. Leave the app and go to Settings -> Privacy -> Microphone -> My Talking Pet. Make sure the switch is turned on, then relaunch My Talking Pet and try again.
  • If you can’t switch the microphone on there, check in Settings -> General -> Restrictions. The microphone can sometimes be disabled there as well.
  • On the accessibility settings (Settings -> General -> Accessibility), is phone noise cancellation turned off? Try turning it on – it seems that the phone noise cancellation can cause problems.
  • Try turning the volume up (and making sure the mute switch is off) *while* your pet is talking. Sometimes the phone gets confused about whether you’re setting the volume for the app or the ringtone.
  • If you still have the problem, simply delete the My Talking Pet app (touch and hold on the icon until it wiggles, then press the cross), then re-install it again from the app store. It won’t cost anything to download again if you already bought it.
  • Then when you first press the record button with the fresh install, make sure you press the “allow” button when it asks if it can use the microphone, and everything should work fine.

Unfortunately you can’t do that in the app yet! We’re working on it.

In the meantime, you could record multiple videos and edit them together using an app such as iMovie on iOS, or Quik or Movie Maker on Android.

One way to find an app is to swipe downwards anywhere on the screen, which brings down a search bar. Type in “my talking pet” and it should appear.

If not then you could try finding it in the App Store and downloading again. It won’t charge you twice for the same app.

How to add the widget:

  1. Swipe right on the homescreen
  2. Scroll down until you see an ‘Edit’ button
  3. Scroll down until you see the My Talking Pet icon and press the green plus sign next to it.

Unfortunately, Apple doesn’t support Family sharing for subscription apps yet.

Go to the Settings app and select “Screen Time”, then “Content and Privacy Restrictions”.

Here you can either turn off Content & Privacy restrictions altogether.

Or you can just select “iTunes & App Store Purchases” then set “In-app Purchases” to “Allow”.

Once you’ve done this, go back to My Talking Pet and try again!

If your problem wasn’t covered in this guide, please email contact@sharemob.com

It would help a lot if you can describe exactly what happened leading up to the problem, and include a screenshot if relevant, or an example video. Please include the version number of the app (tap the settings button in the app and the version number is on the top left of the screen) and the iOS version you are using (Settings/General/About/Software Version).

We’ll do our best to fix it!


ANDROID TROUBLESHOOTING

I can’t save videos

Pressing the save/share button saves your video to your gallery, which you can find outside of the My Talking Pet app, using the Gallery app. The app then brings up options for how to share.

The images on the main page of My Talking Pet are saved templates for you to make more videos with, using the photo and marker you already set up.

 

I can’t share videos

Pressing the save/share button saves your video to your gallery, which you can find outside of the My Talking Pet app, using the Gallery app. The app then brings up options for how to share.

The images on the main page of My Talking Pet are saved templates for you to make more videos with, using the photo and marker you already set up.

 

When I try to share, it always shares in one way, but I want to share in a different way

Try clearing the “default share options” to reset how your device deals with sharing (in Settings -> Application Manager -> Clear Defaults).

 

There’s no sound

What happens when you press record – does the little red light blink as if it should be recording? Then what happens when you press play? Does the mouth move as if it should be speaking?

Try turning the volume up on the side of the phone, and making sure mute is off, *while* your pet is speaking (to make sure it sets the volume for the app rather than the ringtone).

One thing to try is to see if having the voice pitch slider near the middle. Does the problem only happen when the pitch is low?

If you’re still having problems with the pitch, or the sound in general, please email contact@sharemob.com

 

The sound quality is bad

We’re working on improving the sound quality on videos made by Android devices, please keep an eye out for updates!

 

The recording time is too short

Unfortunately the magic process starts to use too much memory if the recording is too long, but we’re working on making it longer in future versions.

In the meantime, you could record multiple videos and edit them together using an app such as iMovie on iOS, or Quik or Movie Maker on Android.

 

I want two or more pets talking together

Unfortunately you can’t do that in the app yet! We’re working on it.

In the meantime, you could record multiple videos and edit them together using an app such as iMovie on iOS, or Quik or Movie Maker on Android.

 

I downloaded the app and I can’t find it

You can search for an installed app – there’s help on doing that here.

If the app really doesn’t seem to be there, then you could always just download it again from the Google Play store. As long as you use the same Google Play login you bought it with, then you won’t be charged again.

 

I want the personal assistant widget

Unfortunately the Personal Assistant widget is only available on iOS.

 

I’ve already bought the app, will I have to pay to download it again or to get it on a different device?

If you’ve already bought the app, then you can download it again and you won’t be charged. Just make sure you’re logged in to the App Store or Google Play Store with the same account that you originally bought it with.

 

Billing Issues

Unfortunately we have no control over payments, that’s all handled by Google. You could try getting in touch with Google Play Support here.

 

I want a refund

There’s info about refunds on Google Play here.

If you need to send us the order number, there’s information on how to get that here.

 

My problem is something else

If your problem wasn’t covered in this guide, please email contact@sharemob.com

It would help a lot if you can describe exactly what happened leading up to the problem, and include a screenshot if relevant, or an example video. Please also include the version number of the app and the version of Android you are running.

We’ll do our best to fix it!